Accessibility Statement

Our Commitment

Highmark Dental Care - Shannon Skiba DDS LLC is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying relevant accessibility standards.

Accessibility at Our Office

Physical Accessibility

Our dental office provides:

• Wheelchair accessible entrance and treatment rooms
• Accessible parking spaces near the entrance
• Wide doorways and hallways for easy navigation
• Adjustable dental chairs to accommodate various needs
• Accessible restroom facilities
• Clear signage throughout the office

Communication Accessibility

We offer various communication methods:

• Written materials in large print upon request
• Staff trained in clear communication techniques
• Appointment reminders via phone, text, or email based on preference
• Extra time for appointments when needed
• Family members or caregivers welcome during appointments

Website Accessibility

Standards Compliance

We strive to meet Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. Our website includes:

• Clear navigation and consistent layout
• Text alternatives for images
• Sufficient color contrast for readability
• Keyboard navigation support
• Descriptive link text
• Responsive design for various devices

Ongoing Efforts

We continuously work to improve accessibility by:

• Regular accessibility audits
• Staff training on accessibility best practices
• Incorporating user feedback
• Updating our technology and practices

Special Accommodations

Patients with Disabilities

We welcome patients with all types of disabilities and are happy to make accommodations. Please inform us of any special needs when scheduling your appointment so we can prepare appropriately.

Service Animals

Service animals are welcome in our office. Please let us know if you will be accompanied by a service animal so we can ensure a comfortable visit.

Feedback and Assistance

We welcome your feedback on the accessibility of our services. If you encounter any barriers or have suggestions for improvement, please contact us:

Response Time

We aim to respond to accessibility feedback within 2 business days and will work with you to ensure effective communication and equal access to our services.

Third-Party Content

While we strive to ensure accessibility of all content, we cannot guarantee the accessibility of third-party content or linked websites. However, we encourage feedback if you encounter issues.

Emergency Information

For dental emergencies, our phone system provides clear instructions. If you need assistance accessing emergency care information in an alternative format, please contact us during business hours.

Continuous Improvement

Accessibility is an ongoing effort. We regularly review and update our practices to ensure we're providing the best possible experience for all patients. Your feedback is valuable in this process.