Questions Families Ask
Do you treat patients with special needs?
Yes. Dr. Shannon Skiba treats patients with autism, intellectual and developmental disabilities, Down syndrome, cerebral palsy, dementia, Parkinson's disease, sensory processing differences, and severe dental anxiety. Special needs care is a genuine focus of the practice, not an exception we occasionally make.
What makes an appointment different for a special needs patient?
Mainly time and preparation. We book longer appointments so nothing is rushed, we talk to the caregiver beforehand about what helps and what does not, we can schedule at quieter times of day, and we are willing to stop and reschedule rather than push through. We also offer desensitization visits where no treatment happens at all.
What is a desensitization visit?
It is an appointment with no treatment. The patient comes in, sees the room, sits in the chair if they are willing, meets Dr. Skiba and the team, and goes home. Nothing else. It sounds like a wasted visit and it is the opposite — for many patients it is the step that makes every future appointment possible. There is no expectation that anything gets accomplished.
My child with autism has never tolerated a dental exam. Can you help?
Possibly, and we would like to try. We would start with a phone conversation about what has gone wrong before, then likely a desensitization visit with no pressure to achieve anything. We cannot promise a particular outcome — every child is different — but we will not rush the process, and we will be honest with you if we think a different setting would serve your child better.
Do you offer sedation for special needs patients?
We offer nitrous oxide (laughing gas), which helps many anxious and sensory-sensitive patients tolerate treatment comfortably and wears off quickly. Dr. Skiba will discuss whether it is appropriate. We do not provide general anesthesia in this office — if a patient truly requires treatment under general anesthesia, we will say so and help you find an appropriate setting rather than attempt something unsuitable.
Is your office wheelchair accessible?
Yes. We are at street level at 173 North Main Street in Jonesboro with a small lot directly outside — no parking deck and no stairs from the car. For some patients we can carry out parts of an exam with the patient remaining in their own wheelchair.
Can you see adults with dementia or Parkinson’s?
Yes. Oral health often deteriorates quickly with dementia and Parkinson's, and it is frequently overlooked. We work closely with family members and caregivers, keep appointments short and predictable, and focus heavily on prevention and comfort — weighing what treatment is genuinely worth doing against what it would ask of the patient.
Can group homes and care facilities schedule appointments?
Yes, and we are glad to work with them. Call (770) 478-1001 and talk to us about the individual before booking — the more we know in advance about the person's needs, triggers, and communication style, the better the first visit tends to go.
How should I prepare for the first visit?
Call us beforehand and tell us about the person: what has worked and failed at previous dental visits, sensory triggers, how they communicate, time of day when they are at their best, and any medical conditions or medications. If there are things that reliably help — a particular object, headphones, sunglasses, a specific word to use or avoid — bring them and tell us.
Do you charge more for special needs appointments?
Call us and we will talk through the specifics of the care needed and how your coverage applies. We file claims with most major insurers as a courtesy so your benefits are applied. We are not in HMO or managed-care networks.