For families caring for a loved one with special needs, a simple dental visit can feel anything but simple. Sensory sensitivities, communication differences, mobility considerations, and dental anxiety can turn a routine cleaning into a stressful experience — for the patient and the caregiver alike. The good news: with the right dentist and the right approach, quality dental care is absolutely within reach.
Why experience matters so much here
Dr. Shannon Skiba serves as Director of Dentistry at Heinzerling Community, which provides care for children and adults with severe and profound developmental disabilities. That role has given her years of specialized, day-in, day-out experience treating patients whose needs fall well outside the “average” appointment.
This experience shows up in small but meaningful ways: a slower pace, clear and patient communication, an understanding of how to keep a nervous patient calm, and the clinical judgment to know how to deliver safe, effective care under challenging circumstances.
What compassionate special-needs care can look like
- Extra appointment time so no one feels rushed
- A calm, low-stimulation environment and a familiar routine
- Clear, respectful communication with both the patient and caregivers
- Flexible scheduling around the times of day that work best for the patient
- Sedation or comfort options discussed openly when appropriate
Tips for caregivers before a visit
- Call ahead and share what helps your loved one feel comfortable
- Bring a favorite comfort item, headphones, or sunglasses for bright lights
- Schedule at the patient’s best time of day, when possible
- Consider a short “meet the office” visit first, with no treatment, to build familiarity
Every patient is different, and the goal is always to meet people where they are. If you’ve struggled to find a dental home where your family member is genuinely welcome, Highmark Dental Care serves families throughout Clayton and Henry County — including Riverdale, Morrow, Forest Park, Stockbridge, and Lovejoy. We’re glad to talk through your needs before you ever book an appointment.
Serving families across the area
Highmark Dental Care welcomes patients from Jonesboro and nearby communities: